Help Desk Analyst
Position Summary:
This position, under general supervision, will provide data and hardware maintenance including cataloging, archiving, system rebuilds, and recycling. As a secondary responsibility this position will perform question/problem diagnosis and guide users through step-by-step solutions in a help desk environment. The environment consists of PCs and Macs. Primary duties will be with PCs, but familiarity with Macs is a plus.
Requirements:
- Associates or related technical degree and one year or more experience
- Ability to work occasional evenings, weekends when required. On call 24/7 in case of emergency
- Ability to analyze and solve problems in a constantly changing environment
- Ability to provide immediate support when available while maintaining large project deadlines
- Excellent communications, analytical, problem solving, and time management skills
Duties:
- Manually archive large amounts of data to disk and tape.
- Assist with computer hardware and software inventory
- Assist with large IT projects
- Assist with running Audio/Video presentation equipment
- Perform configurations, installations and upgrades on Windows based workstations and laptops
- Provide assistance to end users for email, office phones, cell phones/mobile devices, faxes, and printers
To apply:
Please email your resume to careers@capstrat.com. Be sure to include a cover letter with your salary requirements, phone number and email address.
About Capstrat:
We believe in excellence. We hire smart, talented people who grow in an environment that’s fun, challenging, respectful and diverse. We insist on hard work, but seek to balance our work and personal lives because it is good for us and good for business. Doing well gives us a greater responsibility to do good. We believe in using our talents and abilities to serve the communities where we live and work.
